Bus Tickets from Dallas, TX to Austin, TX

Awful. I never found the stop. I called 6 times to the customer service line and the call dropped EVERY TIME

Bus never showed them had to change locations last second and it got delayed again

It was a great and comfortable ride to Austin.

The staff today was very rude, she kept shouting on me when I asked her a question.

I lost a Bag in Transit. I can’t seem to find someone to talk to about it. I been calling and no one is answering to my Questions! How do I get my Bag back?

I was crammed into a seat. Up front. My cellphone charger fell out of my bag onto the floor. I couldn't reach it. When we arrived to Austin, I forgot about it. A $70 loss, all told, with all the Lyft fees to & from the store to replace it. My fault, but the crammed/jammed nature of seating is very uncomfortable and disorienting. Also, there were complaints from passengers in the rear that it was hot; no ventilation. Luckily, only a 3.5 hour drive. Our driver was excellent, though.

Driver was lovely, helpful, positive, good safe driver. Bus was comfortable. The service ran late which could have been frustrating for some people.

Their customer service rep hung up on me and refused to help m locate the bus depot until I identified my ticket number, even after I did she hung up and left me confused and stranded on side of the highway despite numerous times asking for her help.

Delay trip

Me and many other passengers were stuck in FWT for three hours and people started to go stir crazy. One had to be escorted out and arrested by police. I’ve always wondered why it took people so long to board in FWT as I often ride the other way and I now know it is because the staff gives zero information. One was telling us to go to our train car only to be told to go back to scan our tickets once we got there. I was lucky and a gentleman let me in the line with him after the confusion. I wish this system was a little more communicative.

I didn’t enjoy that we had to get off the train and wait for one hour to the bus

Not good. No train since 1100am . And was forced to cancel after 2:3Opm . And was forced to take the bus and even faster and well safe.

I wasn’t able to connect my wi-fi and the person behind was mad cause I reclined my sit. I had to go all the way straight back. The trip was safe and fast that was the good fact.

The bus showed up 15 minutes late. The engine just shut off at a red light and the driver had to rev the engine for 5 minutes to get it started again while cars were honking at us. There were crumbs and trash all over all the seats. It smelled bad.

A very comfortable journey and we reached with just 20 min delay in spite of the snowstorm. Saw snow on both sides of the road but the drive was very safe on the roads. The driver was very cordial and friendly.