How to travel from Toronto to Kitchener

Driver had a phone attached to the steering wheel so he could watch a movie, and another phone showing him vocabulary flashcards - WHILE DRIVING. On the 401. at rush hour. I called to report him.

I gave 2 star because of the 2 hours delay without communication; the trip otherwise was excellent.

Bus was delayed 30+ minutes, no indication online, no live tracking for this bus. Traffic was a nightmare which is not on FlixBus, but surely they know by now they won't make the schedule in rush hour. A/C on the bus was freezing cold. No Wifi.

This driver was very kind, the bus confortable however I did not put a 5* because the operator’s name on my ticket (« ourbus) was not the good one, same for the exact location at the airport (P2/P4 vs P1/P3). I understand it can change but I should have received an email notification. It was a bit stressful.

Never on Time and zero communication regarding any delays or if the pickup spot changes

Didn't enjoy enjoy assigned seating. Bus driver was unsafe and rude. Poor markings for where to get on

Very organised and easy to find.Fast,direct trip to Kitchener and great drop off spot at sports centre

Very easy to use the app and the cost is less than half of a flat fare regulated taxi service.

Going to destination" Waited where was told but bus stopped on next block. On trip absolutely no explanation for 50 minute delay (obviously traffic, but some appreciation of the lengthy wait and all that standing in the heat would have been nice). More announcements of what is happening - like "arriving at airport in about X minutes " or "arriving in Kitchener in X minutes". Return trip: No sign for pick up area; bus pulled up and driver did not even say hello. Delays not explained.

They told me the bus was delayed 1 hour..then another hour. So I had to take a taxi since I had a big group coming from Europe and we had no confirmation that the bus was going to arrive.

The journey was to good . The driver was very humble,respectful,responsible and helpful. The only thing concerning was the bus the bus was viberating when on speed the bus cabin was vibrating.

All good, I only had difficulty trying to see if it was on schedule..it was but couldn't check on my phone

That ride was canceled

Going to Toronto was perfect, however coming back the replacement Mini Van was over one hour late. I understand that the company is doing everything to fix this issue.

There was no problem with the ride just difficulty ascertaining I wax in the right place in the airport for pick up. Signage would be helpful

The staff were professional and helpful. However, I could not find the platform signs assigned to each train.

Loved everything about the ride. Only thing was the air conditioning wasn’t working in half the first class so had to be in one part of the train

Well I wanted to use the train. More on time and faster. Would not come on weekend or use the bus again. Too much traffic.