Find coaches from Johannesburg to Bulawayo

Absolutely unacceptable service. The bus left 12 hours late. The passengers had to sleep in the station while they waited for a trailer because there wasn’t enough space for the luggage. There was no branding on the bus which resulted in the bus constantly getting stopped. Today unacceptable

Shocking - poor bus rude staff very late

I got there in time first I was rooted R50 by the guys who help with luggage,they gave me a fake note and when I got to the bus my seat was given away to someone who had put their bags on there and I was told to go find a seat for myself without any assistance, I was very disappointed

Drivers and conductor where friendly and professional

The bus was amazing, the chargers worked perfectly and the aircon was working but their lack of communication made the whole experience horrible. We were at the border for over 6 hours waiting for the bus because it was overloaded and they didn’t even bother to tell us so that we are at ease. We are human beings not animals, we understand if there is a problem but to leave us sitting there like lost cockroaches in a dirty kitchen was definitely uncalled for. I will never use that bus again. Coming back was even worse because the bus broke down several times and we had to scramble for transport as if we did not pay. I honestly hated the whole experience.

The service was great even though time keeping wasn't good.. I got home around 12pm instead of 8am.

Well we started Boarding at 7:30 and finally left at 8pm. We had to change busses cause apparently the one we were in was due for service the next day. We had to wait for the other bus for 2hrs 30 min. The driver who took over later was verrrrry rude and arrogant to us. And ohh we arrived at 6pm the following day and some people couldn‘t find their bags. Wouldn‘t recommend this bus even to my step mother that i don’t have

I was told it departs from parkstation, yet it's misinformation. I personally didn't like the lie. we were told they the bus will leave at 3pm. to get to parkstation at 2:30.only then we were taken by a bakkie to power house, and was told it's leaving at 4. and it left at 5:30pm. but the journey went well

Is very bad not still on the road since yesterday 5 pm until now I'm still on the road I won't drive with this company anymore

The service was amazing and the bus was very comfortable. I loved that we arrived in Bulawayo on time and the staff welcomed us with much love and warmth, I really felt special. Imperial Lane should keep up the good work. However improvements can be done on the WIFI as it kept going on and off then ended up not working totally. Overall the journey was amazing.

Everything was perfect

Best service... Onboard hospitality is on point.