Bus Tickets from Mendoza to Santiago

I’d read quite a few bad reviews of CATA but we really enjoyed our journey from Mendoza - Santiago. The seats were comfortable and clean, the bus was modern and ran on time and the staff were really helpful. Especially at the border where we needed to go through immigration.

The delay at the Chile border crossing is ridiculous. Four hours. And the Santiago bus terminal is terrible.

The journey itself was incredible. We had booked the XL seats in January 2025, and they were incredibly comfortable. The bathroom was clean, although there was no toilet paper. The bus was spotless, and the driver was incredibly friendly. However, the bus only stops at the border, so there are no pit stops along the way. The only downside to the experience was when we arrived in Chile. The man unloading the luggage refused to give us our luggage without first receiving a tip. So, it’s something to be aware of.

Some times the other persons that with can make the trip good or bad. But this everyone was very good. The two men operating the bus was great. Only one thing at the border nothing was mentioned what we needed to do. We knew we had to go through customs but what do we do with our carry one? Some of us left ours behind only for customs fellow bring them in.

Efficient service. Couldn’t understand the Spanish all the instructions were given in though. Some cards in English would help.

Very nice bus. Great service. The border waiting was annoying but not their fault.

O ônibus era muito confortável. Motoristas educados e gentis. Gostei muito dos filmes que exibiram durante a viagem.

The bus was cancelled and we were not informed beforehand. There were no more buses for at least 3 more days so we ended up stuck with no options.

Very comfortable seats. Good legroom. I don't understand why the radiators were on full blast.

The time estimate for the journey was way off! We ended up spending 12 hours instead of 7 hours as they had stated.

The journey was cancelled and we weren’t told at all until we got to the boarding gate.

The bus didn’t depart due to whether conditions but we were not informed about it until we went to the ticket office to inquire about the bus. The next bus would not depart until 2 days from now! At least they changed the ticket for the other day but would’ve appreciated being informed earlier

Tout s'est bien passé sauf qu'on avait un combi de 10 places et qu'on ne le savait pas, mentionné nulle part. Donc, des recherches à la gare routière. Trajet impeccable mais un chauffeur agressif, ne prenant pas soin de ses passagers.

Was expecting a bus with a toilet but it was just a van. Did not correspond with the description of what I booked.

Was very unsatisfied with my trip to Santiago. I booked the 8:32am bus and got to the station in plenty of time - I was then told my bus was at 9:00am with no prior warning. I didn't mind as it was only half an hour however we were then delayed over 5 and a half hours just past the chile border crossing. Whether this would have happened if I got the 8:32am bus I am not sure? I was also never told at any point what was going on and how long we would be waiting. Finally, and this goes for all buses in South America, the temperature of the buses is not healthy. They drop the temperature to below 20 degrees and then immidately increase it to 30 degrees. This change in body temperature caused me to get a fever in which I am still recovering.