Bus Tickets from Toronto, ON to Buffalo, NY

The driver and his collegue were very helpful by informing passengers of upcoming stops and checking that the ride was comfortable.

Excellent! Driver got us to the airport early enough to get some breakfast before our departure.

Everything is fine except they need to clean better. Smelled terrible the entire trip. Of urine. Absolutely disgusting.

I felt that the bus was not cleaned properly.. no WiFi on the bus that was supposed to be included.. bus driver nearly rear-ended someone

On Oct 3 around 8:45 PM CST I asked a Greyhound bus representative at Chicago Union Stn. if there were any earlier buses than my booking departing Buffalo on Oct 4. She told me there was nothing. On Oct 4 around 11am I asked the Greyhound ticket booth at Buffalo Greyhound station to change my booking from 18:15 to 14:00. He said he was unable manage my booking because of recent company system changes. He gave me a Customer service phone number to call but they said that I had to make my booking change online. I tried changing my booking both with Greyhound & Flixbus.ca nether system recognized my booking information. Your email to me when I purchased tickets said I could change my reservation in person, calling customer service or online but none of these methods worked. I wasted a lot of time and roaming data and ended up with nothing. I ended up booking another ticket with a different supplier since the vendors Customer dis-service refused to respond to my multiple requests. I am disputing the charge for my return trip

The driver was good, but the bus was dilapidated, with torn seats, power outlets that did not work, and a light in the restroom that did not come on.

We had to wait almost half an hour at the border even though every other car could go through without any problems. The wifi didnt work and we reached our destination 40 minutes late

Bus service was horrible. Driver insisted Covid cert which was not required at any stage. He didn't allow me to board the bus. I spent almost $400 on taxi to Buffalo plus I wasted $100 on trip to buffalo. It was nightmare and driver was not at all cooperative. I will never recommend this bus sevice to anybody. I have to undergo so much stress to reach buffalo by taxi. No body even at border crossing asked me about Covid cert and i even assured driver that i can submit it till we reach at border. Driver was adamant and refued me to board the bus. I need compensation at least $500 which i spent unnecessarily.

Bus in excellent condition. Friendly and courteous driver. Announcements regarding delay(s) should have been made.

Great overall experience. Your driver was accomodating and friendly, your bus was spotless and comfortable.

The bus was very clean, driver was friendly and giving the passengers friendly reminder before arriving at the boarder

Nino, the driver, was extremely professional and friendly. He had to deal with a one-hour delay at the border that was not his fault. He was patient and kept the rest of the travelers continually updated until the bus was allowed to leave. The trip was overall very good.