Bus Tickets from Kingston to Ottawa

It wasn't great because I purchased a ticket for the west end of Ottawa and it dropped me off in the east end.

The bus was an hour and 5 minutes late and we were standing outside on a sidewalk with luggage the whole time with no explanation and no customer service to contact about the delay and an update what was happening.

The departure time changed last minute without sending me any type of notification. I waited in the cold for over 30 minutes because I could not get ahold of customer support. I got there early and still missed the bus by 2 minutes. I had a family emergency and was unable to get home.

The driver was not driving responsibly. On the 401 barely avoided hitting a sign indicating the left lane closing, he slammed on the breaks and swerved and it threw everyone forward in their chair. He also pulled over several minutes later on the side of the highway without providing any information as to why, got out and then got back in about 5 minutes later. Felt like communication was not present and that the driving overall made me feel unsafe.

The ride was smooth and prompt. Comfortable temperature. Driver arrived early and delivered us on time/a bit early as well!

Enjoyed: Very pleasant, very helpful (I'm an 85 year old senior and needed some help) and excellent driver. Also a soft (springy?) ride - very comfortable. Didn't enjoy: The seal belt was a little high and cut across my throat and I'm 5'6".

The Driver was courteous with the passengers and careful with his driving. He assisted me with embarking and debarking as I have mobility issues. He even brought my carry on to my seat. Very kind, attentive and patient. Much appreciated. Will use this busline again.

Was delayed over an hour and a half and I almost missed my flight. Front desk worker was very rude when asked about delay times.

It was a good experience the driver is so professional and respectful . I just wish that we have a charger for the phones

The bus left and arrived on time, was clean, spacious, and quiet, and even kindly offered refreshments

I went on a completely different bus because y'all were gonna show up an hour and a half late and I had a flight to catch

Bus was punctual and was very accurate with its estimated time of arrival. The seats were very comfortable and the staff was very nice and attentive to the customer.

Bus specified 20mins late and ended up being over an hour late taking another 20minutes in Kingston. Additionally the bathroom door lock was missing so the door wouldn’t stay closed. This was quite difficult as the door had to be held shut to use the restroom with no hand sanitizer left in the restroom so I had to just wait till after the bus ride ended to was my hands. This was honestly one of the worst rides I’ve had with ourbus.

I caught the bus in Kingston going to Ottawa. The bus arrived 40 minutes late, then only left Kingston 1 hour after the schedule departure timing, resulting in the bus being an hour late to Ottawa. I would not recommend this service to someone. There are better services available.

Terrible I tried to reschedule for 30 min I tried and then I was told I was 10 min too late

Was good however I was not updated on the postponed time, no email or text. I could have left because I thought the bus left without me but luckily I still caught it a half hour later.

The bus was delayed 2 hours and once we arrived it was delayed another 2 hours with out any emails notifying us.

I was notified in the morning that my bus arriving around 1 would be 15 minutes late. Little did I know that meant 50 minutes late. No other notifications were sent my way. I was also told. Would have wifi and an outlet on the bus, which I did not have. The bus driver was very nice and the drive itself was fine, but the fact that I could not track the bus ahead of time, I wasn’t properly notified about how late the bus would be, and that I paid for certain things that were not even present on the bus was frustrating.