How to travel from Calgary to Banff

The pickup point at Crowfoot Centre was a fenced-in Petro Canada station. There was no way to know where the FlixBus would stop. I had to run and wave my arms to get the attention of the driver. This was a bad dream come true.

Joseph was incredible. Kind, accommodating, took an interest in the passengers, was knowledgeable about the area and was flexible. He was the best driver ever!

Very punctual and friendly

Clean and on time!

Staff friendly and bus very smart

Great customer service

Rude when I arrived. I arrived 5 mins before 10:30 and he said it was about time I arrived

The worst experience I’ve ever had. The bus timing was 10:30 but bus arrived at 11:45.

Easy to find and book the right bus service. The pick up and drop off point was clear and fairly easy to get to: Although the pick up point at Westbrook Mall could be vastly improved if the coach was closer to (adjacent) to the train station ~ it just makes for an easier, more seamless journey from Calgary city. Coach trip itself was very good: pleasant and clear coach driver (Simon); timing was as advertised /perfect.

My partner was haggled by the bus driver to pay extra money for his bag which is included in the original price. Then the bus driver proceeded to not put anyone’s bags on the bus and made everyone do it themselves so my partner ended up putting everyone’s bags on the bus. Very disappointed by the driver, his service and the company.

My first ride was cancelled with only 4 hours (max) warning. While I was already on the plane. In my junk folder. Then they book me for one 2 hours and 45 mins later and that came 25 minutes late.

Smooth journey, but the driver didn’t ask what hotel we were staying at, he drove past the hotel and left us to walk back to the hotel with heavy suitcases in the snow. If he had asked us he could have stopped as he drove straight past. We haven’t been to Banff before, we didn’t know where the hotel was.

Our driver Aljay was a super nice guy who had a lot of nice tips and suggestions for our stay in Calgary. Best driver I’ve ever had. Would definitely recommend fairy bus!

We had a great trip to Banff from Calgary this morning. Our driver was incredibly generous, dropping us off at our lodge and returning when my husband left a bag behind. Many thanks!

Our driver was absolutely amazing. Courteous and respectful, very welcoming. It was a bit nerve-wracking that there was no one at the Fairy Bus counter to tell us where our bus was though, as it wasn't there at our scheduled boarding time. Thankfully an airport janitor was able to tell us they frequently show up right at the departure time instead.

I was waiting for the bus for 20min in super cold,bus driver never said sorry and no information about be late

The service extremely satisfied me. It was super helpful, Jeff our driver was such an amazing driver. The transportation from the airport to Banff was super relaxed with Mr. Jeff.

the bus driver was lovely and dropped us at our hotel as it was cold and dark. very lovely experience

Great driver, very courteous, played nice music, for felt safe and secure in the van!

It was a small mini bus and I unfortunately had the back seat which had the wheel base meaning I couldnt move for 2 hours. The windscreen had a huge crack which was really dangerous for all of us aboard. Also driver spoke minimal english making it hard to communicate.

We loved the driver he was gem, smooth driving, safe driver, beautiful mountains, he made the trip